If one of our products was not effective for you when used, please follow the steps below. Unused product does not fall under the satisfaction guarantee and does not constitute a refund as all sales are final
Please allow 30 days for refund of the products to be processed. Refund amount will be based upon the purchase price. All third party fees are not refundable to, which includes shipping charges. All refund claims must be filed within 45 days of invoice date. All Refunds are for customers of Omya Jordan LLC only. If you bought this from any other website not owned by Omya Jordan LLC you do not qualify.
If one of our products was not effective for you and you would like to request a refund – please complete the following process within 45 days of the invoice date:
1. Please gather the following:
a. Proof of purchase of product (Order Confirmation Email)
b. Proof of identity (license or state issued ID)
2. Also, attach the following items:
a. A letter explaining why you were dissatisfied with the product.
b. Original Bottle/Package Container
3. Mail completed information and all attachments to:
936 s olive st. #536
Los Angeles CA 90015